General
Please arrive 15 minutes prior to your treatment, when you will be requested to complete a health and lifestyle questionnaire. Time loss through late arrival may result in shortened treatments without a refund. We kindly request that guests do not wear jewellery when using the Spa.
For safety reasons, valuables must be deposited in the room safe. Hébe Spa is not responsible for loss or damage to guests’ personal belongings. Persons under the age of 16 are not allowed in the Gym, or Jacuzzi area and may not book a treatment. Children’s swimming time in the indoor pool is from 9:00 a.m. to 1:00 p.m. in the summer and 9:00 a.m. to 2:00 p.m. in the winter.
Children must be accompanied by parents at all times. For in-house guests, we recommend wearing the robe and slippers provided in your guest suite. Alternatively, we can provide you with a robe and slippers at our Spa. During some Spa treatments you will be provided with a disposable undergarment by our therapist and you will be draped appropriately at all times. Kindly note, swimwear is compulsory while using any public areas of the Spa.
Taking a Treatment
It is highly recommended to book your appointments well in advance. To avoid any disappointment, either phone our Spa reception on extension 765 from your suite or 25 833765 or visit Hébe Spa personally.
Our treatments are carried out by male and female therapists. For your comfort, should you have a preference of therapist please inform us prior to your arrival where we will do our very best to accommodate your request. All our therapists are trained to ensure your privacy and comfort at all times. During treatments, please let your therapist know if you are comfortable or uncomfortable, too warm or too cold, or if their pressure is too light or too firm. Your comfort and care is our greatest concern and priority. For best results, we recommend that men shave a few hours prior if having a facial treatment. We also recommend that ladies remove all make-up before any Spa treatments.
If you have a particular injury or physical condition, please explain it to the therapist. They can suggest appropriate adjustments to the treatment for your comfort and enhancement. There is no pressure to talk during a treatment. It is entirely up to you. If you have any questions or would like to talk, certainly do so. The therapist will take their cues from you. If you are quiet, they will be too.
Medical Advice
Certain medical conditions may preclude you from having some treatments and all treatments are carried out subject to completion of a medical questionnaire. Guests with heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies, recent surgery, cancer (within the last 5 years) should consult their doctor prior to booking, and undertake all heat experiences or treatments at their own risk.
Cancellation Policy
Please note that a 50% cancellation fee will apply should you cancel your appointment less than 12 hours prior to the scheduled time or should you not show up for the appointment.
Spa Environment
To preserve Hébe Spa’s tranquil environment, we respectfully request that you leave your mobile phones switched off in your locker. This is the time for your body and mind to release worries and stresses of the day. Please remember Hébe Spa is a non-smoking area. Please conduct all conversations at levels consistent with a relaxing Spa environment.
Sauna and Steam room
Kindly shower before using the sauna, steam room or swimming pool. A towel should always be placed on the sauna bench when sitting, due to being a common area. Please do not add oils or other products to the sauna bucket without first speaking to a member of staff.
Gym and Fitness areas
Please place a towel provided between you and the fitness equipment when exercising and wipe down after use. Use of all gym equipment is purely at the individual’s own responsibility and risk. Squash and tennis courts are by appointment and subject to availability. Appropriate fitness attire is required at all times.
Hébe Spa Gift Vouchers
Gift vouchers are available upon request. Our team members will be happy to advise you. If you already have a gift voucher, please remember to bring it with you on the day of use, to hand to Spa reception.
Hébe Spa Membership
A variety of options are available. Please contact Spa Reception for more details.
Spa Hours
Daily from 9:00 a.m. to 8:00 p.m. All facilities are subject to availability.
Activities
Hèbe Spa runs a timetable of exercise classes for guests, from Monday to Friday, including Pilates, Yoga and Stretching as well as fitness sessions. There are two squash courts in the spa and two flood-lit tennis courts on site - all can be booked and equipment can be hired. We can also arrange private tuition from our expert fitness instructor. Please inquire at the spa reception for more information.